"The request was prompted by reports that the Federal Deposit Insurance Corporation would refund several million dollars to borrowers overcharged on loans at savings institutions."  NY Times

"A computer consultant, John Geddes, found in a study of loans at savings associations that some borrowers have been overcharged on adjustable-rate mortgages since 1979. Many of the errors were made in calculating the interest rate or balance on the loans." NY Times

“Fleet Mortgage was required by the New York Attorney General to refund $150 million in escrow overcharges. GMAC was required to refund overcharges of  $100 million. Citibank likewise overcharged 16,000 homeowners millions of dollars." PRweb

"It is estimated that 68% of Commercial.. 47% of Residential and 74% of Equity loans contain errors." raybestoracing

"According to national statistics, 1/2 of all U. S. homeowners are, unknowingly, being overcharged by their mortgage lender, at an average of thousands of dollars per year. The overcharges occur in both mortgage and escrow accounts, and to the collective amount of over $60 billion dollars." PRweb

"NAB's Irish subsidiary will reimburse $302,000.00 , following the findings of two investigations into overcharging on accounts." Financial Review

"One of the largest mortgage services was ordered to repay $150 million in refunds for overcharges." Galaxy Mall

"How often do you scrutinize your mortgage account? ... Probably not as often as you should." Financial Review

 "The Bank of New Zealand, a subsidiary of The National Bank, has sent letters to 1700 customers apologizing for overcharging of fees on their deposit accounts." Financial Review

"The National Bank has apologized to a leading economist who claimed extra fees on his loans were a "systemic rip off" ... In all cases the bank refunded the money ... which totalled more than $1300. ... Mr Park (NAB) said the problem arose because the wrong code was put into the computer." Sun Herald

“We strive for quality in everything we do, but banking is done by humans and sometimes there are mistakes. (Head of corporate relations for National Bank)”

“The giant ANZ banking group has agreed to pay compensation to certain customers…conceding that it had overcharged thousands of customers.” Herald Sun

"NAB will reimburse all wrongly charged accounts and pay $18 million in lost interest. Mr Fahour has apologised.” The Age